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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

analytical skills to analyse information and data

communication skills to

articulate information

provide advice and instructions

prepare and compile detailed statements and reports

use questioning and listening skills to understand and resolve issues raised

numeracy skills to analyse record and store data according to organisational requirements

planning and organising skills to manage own tasks within required timeframes

selfmanagement skills to

selfmanagement skills to:

comply with policies and procedures

seek learning and development opportunities

Required knowledge

information types and their sources

procedures and security measures for accessing storing retrieving and sharing data from databases

procedures for use of evidence and contact recording technology

rights of individuals in relation to the conduct of interviews and statement compilation

statutory regulatory and legislative requirements relating to information collation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

collate information

record primary data used including audiotapes and statement if relevant to role

analyse interpret and summarise information and make recommendations based on the outcomes of the analysis

demonstrate knowledge of statutory regulatory and legislative requirements

Context of and specific resources for assessment

Assessment must ensure access to

information and databases for analysis activities

relevant legislation standards and guidelines

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate

review of statements

review of compliance with statutory regulatory legislative and organisational requirements

oral andor written questioning to assess knowledge of storage and disposal of information

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information sourcesmay include:	colleagues community groups community leaders crime, accident and incident scenes customers general public individuals information databases local government local media schools specific target groups, in the case of opinion polls and surveys.
Informationmay include:	addressing public order and general community issues assisting in an investigation details of an incident or medical emergency locating a specific person location of witnesses opinion poll or customer survey progressing and supporting court hearings and matters.
Recording forms and reportsmay include:	handwritten and electronic pro formas and reporting styles use of organisation’s enterprise information system.
Organisational requirementsmay include:	accurate complete concise in the correct format legible understandable.
Analysismay include:	causative or predictive descriptive or explorative quantitative and qualitative or both.
Analysis methodologymay include:	biographical analysis comparative analysis Delphi technique demographics or geographical analysis historical analysis hypothesis development link analysis scenario generation.
Analysis processesmay include:	inductive: interpreting raw information identifying trends or patterns and testing them deductive: beginning with a hypotheses and testing it lateral, critical or creative processes using problem-solving techniques and decision making.
Reduced informationmay include:	charts diagrams lists summaries tables.
Reduction and description processesmay include:	testing of logical reasoning consideration of balance objectivity critical evaluation of additional information collection.